Head of Telecom Network Performance Enhancement
1 month ago
Job Overview
HKT is seeking a highly skilled Head of Telecom Network Performance Enhancement to join our team in Hong Kong. As a key member of our organization, you will play a crucial role in enhancing network performance and customer satisfaction.
Responsibilities
- Perform advanced big data analysis to optimize network performance and improve customer experience
- Design and develop tools and measures to early detect customer problems and enhance customer satisfaction
- Support network benchmark projects and system AI development initiatives
- Execute real-time VIP and corporate complaint analysis and handle iOS/Android-based apps in a challenging environment
- Conduct end-to-end customer experience and network performance analysis and resolution
- Enable AI-based trend analysis over network big data to monitor and ensure excellent performance across networks, customer groups, device models, handset applications, and other dimensions
Requirements
- Degree holder in Electronic Engineering, Telecommunication, or equivalent
- Minimum 10 years' experience in the Telecom and Mobile Network industry
- Good programming skills, including Python, Shell, SQL, etc.
- Strong analytical mind, self-motivated, and able to work under tight schedules
- Good command of Cantonese, English, and Mandarin languages
- Candidates with less experience may be considered for the Engineer role
What We Offer
We offer a competitive salary package, including at least 14 days' annual leave, medical insurance, and a discretionary bonus. If you have a strong desire for an exciting and rewarding career, please click Apply Now.
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