Network Operations Specialist
6 days ago
We are looking for a highly skilled NOC Operation Manager to join our team at Classy Wheeler Limited.
Job Overview:The successful candidate will be responsible for managing our regional IT services and solutions, providing end-to-end support for our network infrastructure.
Responsibilities:- Network Implementation: Implement, operate, and maintain networks services across six data centers in Kwai Chung, Tseung Kwan O, and Chai Wan areas.
- Service Quality: Conduct regular service quality checks to ensure that our network services meet the required standards and are within the committed SLA figures.
- Collaboration: Liaise with local service providers and partners to oversee the ordering and implementation of OLLC for customer projects.
- Operations Management: Oversee day-to-day operations activities, including preparing network diagrams, asset and inventory lists, BCP/IT DR plans, security incident response plans/procedures, CR procedures, vulnerability/patch management, access policies, DC facilities preventive maintenance plans, visitor policies, physical access procedures, Operations SOP, training procedures, and log review procedures.
- Communication: Conduct service reviews with outsourced vendors/contractors and review SLA figures committed. Post-mortem review with customers and drive for improvement plans.
- Reporting: Support TD for new budget requirements and actively participate in tracking OPEX and CAPEX budgets, proactively analyzing variances.
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