Operations and Maintenance Specialist
2 weeks ago
Job Description:
Classy Wheeler Limited is a regional IT services and solutions provider seeking an Operations and Maintenance Specialist to support response to periodic in-country Telco regulator's directive enquiries on operational & technical aspects of the business licence.
Responsibilities:
- Operate and maintain multiple data networks and systems (SW-defined networks, WAN, data, wireless, hosting, cloud, security, and internet) platforms.
- Lead/drive major customer service delivery projects for timely & successful completion.
- Support and drive implementation of pure domestic access network for customers.
- Ensure network equipment, systems, infrastructure links, and POP facilities are well maintained and operating at optimum level, ensuring high-level service availability to customers.
- Work with local carrier providers to ensure local circuits are provisioned on time.
- Track and monitor critical timelines related to ordering, provisioning, testing, and commissioning of local circuits for service delivery to customers by the Required-For-Service date.
- Conduct investigation/post-mortem with local carrier providers on local circuit outage problems to improve fault restoration targets, measured by Time-to-repair.
- Engage local carrier service providers on monthly operations review to ensure service level targets are consistently achieved.
- Support HQ in planning & installation of new network nodes & backhaul links, plus ensuring network projects are completed by the scheduled deadlines.
- Ensure the integrity/security of all our network resources and assets in manned/unmanned POP sites.
- Develop/document procedures and streamline interworking process flow to achieve continuous improvement in operation efficiency, cost-effectiveness, and quality of service for our customers.
- Track and monitor the team's operation KPIs targets' achievement.
- Ensure timely submission of relevant reports as required by management.
- Ensure an effective Business Continuity Planning (BCP) is always in place and well known by all staff.
- Perform risk analysis and assessment to the operations, plan, and execute the corresponding responses plan.
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