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Data Network Operations Lead

2 weeks ago

Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

About Classy Wheeler Limited

Classy Wheeler Limited is a Regional IT services and solutions provider that seeks an experienced Data Network Operations Lead to support our Technical Director in managing the Hong Kong operations of our network infrastructure.

Main Responsibilities

  • Support the Technical Director for the Hong Kong operations and maintenance activities of network infrastructure POPs, and in-country customer fronting & support.
  • Manage multi-networking infrastructures, systems, links and facilities required for providing Telco WAN, data, voice, hosting, cloud and internet services.
  • Provide pre-sales technical queries and post-sales operations support to corporate customers.
  • Promote working relationships with local carriers/service providers, Joint-Venture Partners, equipment vendors to build good rapport in the interests of the Group.
  • Negotiate with local suppliers, service providers for local operations procurement/contract renewal, to achieve quality and cost-effective operations resources delivery.

Accountabilities

  • Responsible to respond to periodic in-country Telco regulator's directive enquiries on operational & technical aspects of the business licence.
  • Operate and maintain multiple data networks and systems platforms.
  • Lead major customer service delivery projects for timely & successful completion.
  • Support implementation of pure domestic access network for customers.
  • Ensure network equipment, systems, infrastructure links and POP facilities are well maintained and operating at optimum level, ensuring high level of service availability to customers.
  • Work with local carrier providers to ensure local circuits are provisioned on time.
  • Track and monitor critical timelines related to ordering, provisioning, testing and commissioning of local circuits for service delivery to customers by the Required-For-Service date.
  • Conduct investigation/post-mortem with local carrier providers on local circuit outage problems to improve fault restoration targets, measured by Time-to-repair.
  • Engage local carrier service providers on monthly operations review to ensure service level targets are consistently achieved.
  • Support HQ in planning & installation of new network nodes & backhaul links, plus ensuring network projects are completed by the scheduled deadlines.
  • Ensure the integrity/security of all our network resources and assets in manned/unmanned POP sites.
  • Develop/document procedures and streamline interworking process flow to achieve continuous improvement in operation efficiency, cost-effectiveness and quality of service for our customers.
  • Track and monitor the team's operation KPIs targets' achievement.
  • Maintain proper record of all in-country network equipment, infrastructure documentation and records of customer information, capital assets and other relevant inventories.
  • Submit relevant reports as required by management.
  • Implement Business Continuity Planning (BCP) and ensure it is well known by all staff.
  • Perform risk analysis and assessment to the operations, plan and execute the corresponding responses plan.
  • Carry out any other duties assigned by the team leader/Technical Director.