IT Operations Manager
6 days ago
Sands China is looking for an IT Operations Manager to join our team. The ideal candidate will have a strong background in ITIL 3 or 4 and/or other ITSM certifications, knowledge of IT Infrastructure and familiarity with ServiceNow, and fluency in Cantonese and English. You will be responsible for managing a team of IT professionals and ensuring the smooth operation of our IT services. This includes coordinating post-implementation reviews for incidents resulting from changes, preparing and delivering management reports analyzing incident ticket trends to inform service improvements, and fulfilling ad-hoc duties assigned by management.
Requirements:- Diploma or above in Computer Science or other IT related disciplines
- Minimum 3-5 years of IT Operations and IT Service Management experience
- Good problem solving and excel skills such as doing data analysis and pivot table
- ITIL 3 or 4 and/or other ITSM certifications
- Knowledge of IT Infrastructure and familiarity with ServiceNow
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