Operational Manager

5 days ago


Hong Kong Island, Hong Kong SAR China Jebsen Group Full time

At Jebsen Motors, we are one of the largest Porsche dealer groups in the world, with a rich history dating back to 1955 when we first imported a Porsche car to Hong Kong.

Purpose of the Role

To support the Service Manager in managing the workshop team and achieving business targets, ensuring smooth operations and high service quality, as well as meeting audit requirements.

Main Responsibilities
  1. Manage the workshop team, assist the Service Manager in workforce planning and performance evaluation to achieve monthly and yearly business targets.
  2. Optimize workshop operations for maximum productivity, efficiency, and repair quality.
  3. Ensure adherence to Porsche Service Process standards set by our Principal.
  4. Fulfill Principal standards and internal audit requirements for each service centre.
  5. Provide technical expertise on diagnosis and repair solutions.
  6. Collaborate with internal teams (Service Advisors, Technical & Warranty, Parts, Drivers) for seamless operations and timely delivery.
  7. Conduct test drives with customers to identify repair needs and communicate effectively.
  8. Oversee the work environment, facility, and safety of the workshop, ensuring tools and equipment function properly.
  9. Take on additional projects and tasks assigned by superiors.
Requirements
  • Higher Diploma in Automotive Engineering or above.
  • Minimum 2-3 years' experience as Workshop Manager or similar role, preferably with exposure to European motors brands.
  • Self-motivated, reliable, and able to work under tight deadlines.
  • Excellent communication and people management skills.
  • Proficient in English and Chinese (Cantonese and Mandarin).
  • Skilled in MS Office applications and Chinese word processing.

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