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Software Troubleshooter

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China Infosys Full time
Responsibilities
  1. Escalation from helpdesk for application support including inhouse, 3rd party applications and market data applications.
  2. Proactively inform management of trends, significant problems, and expected delays.
  3. On-call – Participate in rotating schedule providing afterhours and weekend support.

This position requires excellent communication, interpersonal, and customer care skills, as well as experience using help desk call management systems and technical grasp of a wide range of applications both in house and 3rd party applications.