eMPF Operations Head

2 weeks ago


Hong Kong Island, Hong Kong SAR China PCCW Solutions Full time
eMPF Operations Head

The eMPF Operations Head at PCCW Solutions is responsible for leading a team to manage the day-to-day operations of the customer complaint team. Key responsibilities include:

  • Directing and monitoring the daily operations of the customer complaint team.
  • Maintaining compliance with regulatory and legal requirements related to customer complaints.
  • Working closely with the operations and support teams to refine and enhance complaint handling procedures.

Bachelor's degree in Business Administration or a related discipline is required. Minimum 5 years of experience in customer service management, with a proven track record in complaint resolution, is essential. Strong analytical and problem-solving skills are necessary.



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