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Blockchain Operations Associate

1 week ago

Hong Kong Island, Hong Kong SAR China OSL Full time
About the Role

We are seeking an experienced Operations and Risk Management Professional to join our team at OSL. In this role, you will be responsible for monitoring and operating the Operations Console and other systems or platforms in accordance with established standard operating procedures (SOPs) while ensuring compliance with Service Level Agreements (SLAs).

You will communicate with traders, approvers, settlement and security teams to report requests and system status and malfunctions. Key responsibilities include:

  • Monitoring and operating the Operations Console and other systems or platforms
  • Managing and executing requests from traders as well as client requests
  • Ensuring operational requests are serviced and receive appropriate approvals to completion, while meeting SLAs

Main Responsibilities:

Main Responsibilities
  • Monitor and operate the Operations Console and other systems or platforms
  • Manage and execute requests from traders as well as client requests
  • Ensure operational requests are serviced and receive appropriate approvals to completion, while meeting SLAs
  • Review and provide feedback for all SOPs for consistency and accuracy
  • Ensure proper protocol, procedures, notifications, and communications are followed
  • Understand and adhere to the Company's risk and regulatory standards, policies, and controls
  • Identify risk-related issues and escalate to management
  • Prepare and create reporting entries and fill in runsheets
  • Work variable hours (shift basis) which may be adjusted to accommodate business needs
  • Process additional backend administrative tasks
  • Perform other duties and project responsibilities as assigned