Payment Solutions Specialist
3 days ago
Evonet is a leading online payment platform, backed by prominent investors and partners. Our mission is to simplify payments for digital native sellers worldwide.
We are seeking a detail-oriented individual with excellent communication skills to join our team as a Customer Success Associate. This role is critical in ensuring a smooth onboarding experience for new merchants while providing ongoing support to our existing customer portfolio.
The ideal candidate will be passionate about delivering outstanding customer service and cultivating strong relationships with our merchants. They will work closely with internal teams to resolve issues during the onboarding process and ensure timely completion of the onboarding process to minimize delays and maximize merchant satisfaction.
Key Responsibilities:
- Guide new merchants through the onboarding process, providing clear and concise instructions and support.
- Collect and verify all necessary documentation for merchant applications, ensuring compliance with regulatory requirements and internal policies.
- Set up merchant accounts on our payment processing platform, accurately configuring settings and features based on their business needs.
- Assist Risk and Compliance team with the risk assessments and due diligence process on new merchant applications.
- Collaborate with internal teams to resolve issues during onboarding.
- Ensure timely and accurate completion of the onboarding process.
- Serve as the primary point of contact for merchant inquiries and support requests via phone, email, and chat.
- Troubleshoot and resolve merchant issues related to payment processing, hardware, software, and reporting.
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