Cabin Crew Well-being and Attendance Specialist
1 month ago
Cathay Pacific Airways Limited is seeking a highly skilled Cabin Crew Well-being and Attendance Specialist to join our team. This role will play a critical part in supporting the well-being of our cabin crew members, ensuring their prompt return to work after health-related issues.
About the RoleWe are looking for an experienced professional with a strong background in counselling, case management, and crisis intervention. The successful candidate will have excellent interpersonal and communication skills, with the ability to work effectively with diverse groups and individuals.
Main Responsibilities- Provide compassionate support to cabin crew members experiencing health-related issues, helping them recover quickly and return to their duties.
- Administer attendance support programs, overseeing cabin crew under these initiatives to ensure they receive the necessary care and encouragement for a successful recovery.
- Facilitate the company's Alcohol and Other Drugs (AOD) policy by conducting follow-up actions after AOD testing or random testing, assuming the role of Company Monitor under the ADA Policy.
- Collaborate closely with the Service Excellence Teams to provide exceptional support to cabin crew.
- Identify and address patterns and instances of malingering and absence abuse cases, ensuring that cabin crew receive appropriate support and care.
- Diploma or higher in a relevant field.
- At least 3 years of experience in a related role.
- Knowledge of cabin crew policies and procedures, as well as a good understanding of the cabin crew culture.
- Excellent interpersonal and counselling skills.
- Knowledge of relevant ordinances and best practices to ensure legal and contractual compliance.
- Strong fact-finding, analytical, and decision-making skills.
- Good command of written and spoken English, with local language an advantage.
The estimated salary range for this role is $70,000-$100,000 per annum, depending on experience and qualifications.
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