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Claims Operations Manager

2 weeks ago

Hong Kong Island, Hong Kong SAR China Prudential Hong Kong Limited Full time

We are seeking a highly skilled Claims Operations Manager to join our team at Prudential Hong Kong Limited. As a key member of our claims operations department, you will be responsible for managing the end-to-end claims process, ensuring timely and accurate decisions.

About Us

We are a leading life insurance company in Hong Kong, dedicated to protecting our customers' futures and providing them with peace of mind. Our purpose is to be partners for every life and protectors for every future.

Job Description

  • Manage the receipt, processing, and settlement of claims
  • Develop and implement effective claims handling processes and procedures
  • Collaborate with underwriters, agents, and other stakeholders to ensure seamless claims experience
  • Provide coaching and training to internal staff and/or agents
  • Monitor and analyze claims data to identify trends and areas for improvement

Requirements

  • Bachelor's degree or diploma
  • Preferably with professional qualifications in Life Insurance, such as FLMI (Fellow, Life Management Institute), ALHC (Associate, Life and Health Claims), ACS (Associate, Customer Service)
  • Minimum 4 years of experience in individual life insurance claims
  • Excellent leadership and communication skills
  • Ability to work effectively in a fast-paced environment
  • Strong analytical and problem-solving skills
  • Attention to detail with high accuracy rate

We are an equal opportunities employer and provide equality of opportunity and benefits for all who apply and work for our organisation, irrespective of sex, race, age, ethnic origin, educational, social, and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time/fixed-term work, or any other status protected by applicable law.