Technical Support Specialist
5 days ago
At Getz Healthcare Hong Kong Limited, we are seeking an experienced Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support and assistance to our employees.
Job SummaryWe are looking for a highly skilled and proactive Help Desk Professional who can provide expert-level technical support and troubleshooting services to our staff. If you have a passion for resolving complex technical issues and delivering exceptional customer service, this may be the perfect opportunity for you.
In this role as IT Service Delivery Manager, you will be responsible for ensuring that our computer systems and infrastructure are running smoothly and efficiently. This includes providing technical support, maintaining network security, and implementing new technologies to improve our operations.
As a Computer Systems Administrator, you will be responsible for the day-to-day maintenance and support of our computer systems and networks. This includes troubleshooting technical issues, installing and configuring software and hardware, and ensuring that our systems are secure and up-to-date.
Key Responsibilities- Provide technical support and assistance to employees via phone, email, and in-person.
- Troubleshoot complex technical issues related to hardware and software.
- Maintain and update knowledge base of technical solutions and best practices.
- Work closely with internal teams to ensure seamless integration of technical solutions.
- Analyze and resolve technical issues related to network security and access control.
- Implement and maintain backup and disaster recovery procedures.
- Higher diploma or above in Computer Science or a related field.
- At least 3 years of experience in help desk support, with expertise in troubleshooting office equipment and software.
- Strong knowledge of computer networks and network device configuration, including desktop, Windows OS, O365, AD, VPN, firewall, and conference solutions.
- Proactive and able to complete tasks assigned by the project team.
- Positive attitude, self-starter with strong organizational skills.
- Strong interpersonal and communication skills.
- Proficiency in English and Chinese.
• Competitive compensation package.
• Supportive and inclusive work environment, fostering teamwork and collaboration.
• Opportunities for professional growth and development.
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