Senior Manager/Associate Director, Service and Process

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full time

About the Role

We are seeking a highly skilled Senior Manager/Associate Director, Service and Process to join our team at Company 28 - Manulife (International) Limited. As a key member of our organization, you will be responsible for driving process improvements and customer experience enhancements across our service and process operations.

Key Responsibilities

  • Develop and implement process improvements to enhance customer experience and operational efficiency
  • Lead cross-functional teams to design and implement new processes and systems
  • Collaborate with stakeholders to identify and prioritize process improvement opportunities
  • Develop and manage budgets and resources to support process improvement initiatives
  • Measure and report on process improvement metrics and key performance indicators

Requirements

  • 8+ years of experience in process improvement, customer experience, or a related field
  • Proven track record of driving process improvements and customer experience enhancements
  • Strong leadership and collaboration skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple projects

What We Offer

  • A competitive salary and benefits package
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A collaborative and inclusive team culture

About Us

Company 28 - Manulife (International) Limited is a leading international financial services group that helps people make their decisions easier and lives better. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.



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