Account Services Manager, DBS Bank
4 days ago
This is a senior leadership position in DBS Bank's operations team. The successful candidate will be responsible for leading the operations team in delivering high-quality services to our customers.
The key responsibilities of this role include process management, compliance and risk management, project management and team management.
The ideal candidate should have a proven track record in managing consumer banking operations and be able to lead a team of professionals to deliver results.
Key Responsibilities:
- Process Management: Develop and continuously review, streamline and improve daily operation steps as well as explore digitalization opportunity to increase efficiency and reduce turnaround time with reasonable internal controls and mitigation of operational risk.
- Compliance & Risk Management: Review operation manual, operation handbook / SOP and ensure manual is updated with changes in products, process and guidelines over time.
- Project Management: Provide feedback to management and service partners on services and processes that are affected by changes in the business environment and provide feedback and comment on new products and services.
- Team Management: Train back-up staff and manage staff resources among different teams effectively.
Requirements:
- Degree holder or above with at least 10-years' experience in managing consumer banking operations.
- Proven experience in various functions including operations quality management, consumer banking operations, acquiring merchant services, operations and services re-engineering.
- Knowledge of consumer product features particularly the industrial practices, operation issues related to deposit, investment and self-services channel products.
- Ability to improve processes, coordinate multiple tasks and strong teamwork.
- Proficiency in Microsoft Office.
- Good command of written and spoken English and Chinese. Proficiency in Putonghua an advantage.
-
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full timeAbout UsDBS Bank is a leading financial services group in Asia, with operations in more than 18 markets worldwide.We are committed to building a diverse and inclusive workforce that reflects the communities we serve.This is a great opportunity for an experienced operations executive to join our team and take on a leadership role in driving our consumer...
-
DBS Bank Financial Services Specialist
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeCorporate and Investment Banking at DBS Bank (Hong Kong) Limited provides commercial banking products and services to corporate customers, including cash management solutions, current accounts, time deposits, trade finance, working capital financing, term loans, and foreign exchange.We cultivate long-standing relationships with our clients in the region...
-
DBS Bank Career Opportunities
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full timeCompany OverviewDBS Bank is a major player in the Asian financial landscape, with a strong presence in Greater China, Southeast Asia, and South Asia. Our bank offers a wide range of financial products and services to meet the needs of individuals and businesses.We strive to deliver exceptional customer experiences and maintain a reputation as a trustworthy...
-
Branch Manager
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time**DBS Bank: A Dynamic Workplace**We are committed to creating an inclusive and supportive work environment where our employees can thrive. As a leader in consumer banking, we offer a range of opportunities for growth and development, from training programs to mentorship initiatives.Your Key Responsibilities Will Include:**Manage a team of customer service...
-
DBS Treasures Service Support
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time**Service Excellence:**At DBS Consumer Banking Group, we strive to deliver exceptional service to our customers. As a Treasurer Service Assistant, you will play a vital role in ensuring that our customers receive a high-quality service experience. Your responsibilities will include greeting and welcoming customers, ensuring service performance alignment with...
-
Customer Service Representative, DBS Bank
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeAbout Technology and OperationsDBS Bank's Technology and Operations (T&O) division is a driving force behind the bank's success. We empower the organization with an efficient, nimble, and resilient infrastructure through strategic focus on productivity, quality & control, technology, people capability, and innovation.We manage the majority of the bank's...
-
Investment Banking Representative
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full timeAbout the Role: This is an exciting opportunity for a motivated and experienced Investment Banking Representative to join our team in DBS Bank.Job Summary:This role involves providing expert advice and guidance to clients on a range of investment banking products and services.Key Responsibilities:Develop and maintain a deep understanding of our clients'...
-
Empowering Opportunities in DBS Bank
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full timeWelcome to DBSWe are a bank that empowers our people to be the best they can be. Our innovative mindset and human-centred design approach enable us to deliver solutions for our clients, teams, and ourselves.We have a wide range of clients and specialties, providing numerous opportunities for career growth. Join the World's Best Digital Bank and challenge...
-
Banking Industry Service Representative
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full timeAbout the JobThis is an exciting opportunity for a Banking Industry Service Representative to join our team at DBS Bank. As a member of our operations team, you will be responsible for providing excellent customer service and ensuring that all operational processes are running smoothly.Your key responsibilities will include:Supporting the Wealth Management...
-
Career Opportunities in DBS
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full timeJob Description - Career Opportunities in DBS - Fresh Graduate (21000075)At DBS, we are committed to empowering our people to be the best that they can be and fulfill their potential by supporting their development. We have developed a pervasively innovative mindset by adopting a human-centred design approach that gives us the opportunity to experiment in...
-
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full timeJob Description - Assistant Customer Service Manager, Consumer Banking Group (Relief Team) (2000002C)Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services,...
-
Private Banking and Wealth Management Professional
13 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full timeAbout DBS BankDBS is one of the leading banks in Asia, offering a wide range of banking and financial services to individuals and businesses.Our Vision:To be the best bank in Asia and a Top 10 Global Bank by 2030.About the Job:The Treasures Private Client Relationship Manager will be responsible for identifying customer needs and providing tailored solutions...
-
Banking Operations Manager
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full timeAbout DBS BankDBS Bank is committed to helping its customers achieve their financial goals through innovative solutions and exceptional service.The Consumer Banking Group is a key driver of this mission, offering a diverse range of products and services tailored to meet the unique needs of each customer.Job Summary:We are seeking a highly skilled and...
-
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full timeJob Description - Assistant Customer Service Manager, Consumer Banking Group (20000027)Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including...
-
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full timeAt DBS Bank, we are committed to helping our customers achieve their financial goals and aspirations.Our Role:We are seeking a highly skilled and experienced Customer Service Officer to join our Consumer Banking Group. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Your Key...
-
Customer Service Manager, Consumer Banking
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full timeJob Description - Customer Service Manager, Consumer Banking & Wealth Management Group (20000026)Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services,...
-
Customer Service Manager, Consumer Banking
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full timeJob Description - Customer Service Manager, Consumer Banking & Wealth Management Group (Relief Team) (2000002D)Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and...
-
Senior Business Manager
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full timeAbout DBS BankCorporate and Investment Banking at DBS provides corporate customers with a comprehensive range of commercial banking products and services. Our continued commitment has enabled us to cultivate long-standing relationships with our customers based on account relationship management, service differentiation, product development, and rigorous...
-
Treasures Associate, Consumer Banking Group
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full timeJob Description - Treasures Associate, Consumer Banking Group & Wealth Management (20000028)Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including...
-
Consumer Banking Group Treasury Officer
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time**Job Overview:**We are looking for a talented and dedicated individual to join our DBS Consumer Banking Group as a Treasurer Service Assistant. This role offers an exciting opportunity to provide exceptional service to our customers and contribute to the growth and success of our organization.**Responsibilities and Accountabilities:**Provide exceptional...