Enterprise IT Support Manager

4 days ago


Hong Kong Island, Hong Kong SAR China BRG Full time
Job Summary

We are looking for a skilled Enterprise IT Support Manager to provide technical support to our employees and external partners across a global Microsoft cloud and on-premises environment. The successful candidate will have proven experience in an enterprise Microsoft cloud and on-premises environment and strong experience supporting Windows 10/11 and macOS operating systems.

Responsibilities:
  • Provide Tier 1 and Tier 2 IT support for BRG employees, contractors, and external partners.
  • Troubleshoot and resolve hardware and software issues on Windows 10/11 and macOS systems.
  • Support mobile devices, including BYOD smartphones, tablets, and corporate-issued laptops.
  • Maintain and optimize Microsoft 365 applications, including Outlook, SharePoint, Teams, and OneDrive.
  • Assist with onboarding and offboarding activities, including new hire setups, laptop replacements, and data transfers.
  • Manage ITSM ticketing system (ServiceNow) to track incidents, requests, and resolutions efficiently.
Requirements:
  • Proven experience in an enterprise Microsoft cloud and on-premises environment.
  • Strong experience supporting Windows 10/11 and macOS operating systems.
  • Familiarity with BYOD support, including iOS, Android, and MDM solutions (Intune preferred).
  • Experience working with Active Directory / Azure AD, Microsoft 365, and security tools.
  • Knowledge of basic networking concepts (TCP/IP, DNS, DHCP, VPN).


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