Executive Officer, Quality Assurance
3 days ago
About Dah Sing Financial Group
The Dah Sing Financial Group is a leading financial services organization in Hong Kong offering banking, insurance, and other related services through its extensive network of over 70 branches in Hong Kong, Macau, and Mainland China.
We value a culture of caring, teamwork, and progressiveness. We recognize that every individual is unique and diverse in their talents, yet shares the capacity for growth. Our objective is to create an environment where you can be your authentic self, like at home, and cultivate a sense of pride in achieving something beyond just a job.
Job Purpose:
To guarantee that all DCD operation processes are fully compliant with regulations and standards set by the Bank and regulatory bodies. Provides support for operation risk/compliance reporting and monitoring of respective Business Banking and Direct Channels sections.
Main Responsibilities:
- Assist in preparing operation risk/compliance-related reports, ensuring timely completion of quality control and risk assessment.
- Regularly provide call quality and monitoring support to ensure the team meets quality standards and complies with regulatory requirements.
- Handle customer complaints, conduct investigations, analyze complaint cases, and provide feedback to frontline staff.
- Provide regular training/coaching to frontline staff on control perspectives.
- Compile and review operation flows from time to time.
- Ensure compliance with internal guidelines, legal, and regulatory requirements when performing job duties.
- Perform ad-hoc tasks assigned by the Manager, Quality & Operation Control/Senior Manager of respective sections.
Incumbent Requirements:
- Post-secondary education with at least 3 years of relevant experience, preferably in banking, telemarketing customer service areas.
- Familiarity with banking products and operation flows.
- Able to work independently with good analytical and logical skills.
- Good people management, staff coaching, and training abilities.
- Able to interact with business partners, both internal and external.
- Detailed-minded and a team player.
- Excellent reading and writing communication skills in English.
- Excellent presentation/command skills in both English and Chinese.
The estimated annual salary range for this position is HKD $600,000 - $800,000 depending on qualifications and experience.
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