Executive Quality Assurance Professional

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Bank Full time
Job Title: Executive Quality Assurance Professional

We are seeking an experienced and skilled Executive Quality Assurance Professional to join our team at Dah Sing Bank. As a key member of our operation, you will play a vital role in ensuring the quality of our services and compliance with regulatory requirements.

About the Role

As an Executive Quality Assurance Professional, your primary responsibility will be to ensure that all operational processes are fully compliant with bank regulations and standards. You will provide support to operation risk/compliance reporting and monitoring of respective Business Banking and Direct Channels sections. Your duties will include preparing operation risk/compliance related reports, conducting quality control and risk assessments, and providing regular training/coaching to frontline staff on the control perspective.

You will also be responsible for compiling and reviewing operation flows from time to time, ensuring compliance with internal guidelines, legal, and regulatory requirements when delivering job duties. Additionally, you will handle ad-hoc tasks assigned by your manager or senior manager of respective section.

To succeed in this role, you will need to have excellent analytical and logical skills, as well as good people management, staff coaching, and training skills. You should also be capable of working independently and interacting effectively with business partners, both internal and external.

If you are a motivated and detail-oriented individual who is passionate about ensuring high-quality service delivery, we encourage you to apply for this exciting opportunity.

Requirements
  • Post-secondary education with at least 3 years' relevant experience, preferably in banking, telemarketing customer services related area
  • Passed in IIQE Paper 1 and 2 is preferred
  • Familiar with banking products & operation flow
  • Capable of working independently with good analytical & logical mind
  • Good people management, staff coaching & training skill
  • Capable of interacting with business partners, both internal and external
  • Detail minded and good team player
  • Excellent reading and writing communication in English
  • Excellent presentation/command skill in both English and Chinese

Estimated Salary Range: HK$42,000 - HK$60,000 per month (dependent on experience)



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