International Support Manager

2 days ago


Hong Kong Island, Hong Kong SAR China RedotPay Full time
About the Job

We are seeking a dedicated Global User Advocate to join our team at RedotPay. The successful candidate will be responsible for building and optimising our global customer support system, ensuring that our users receive exceptional support and have a positive experience with our platform.

Key Responsibilities:
  • Design and implement user issue categorisation management to optimise customer service handling processes, improving response times and user satisfaction.
  • Work closely with product, technology, compliance, and risk management teams to optimise the user experience and continuously improve customer service workflows.


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