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Data Support Specialist

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China Bloomberg Full time
Job Summary

Bloomberg is seeking a highly skilled Data Support Analyst to join our team. As a Data Support Analyst, you will be responsible for providing exceptional customer service to our clients, addressing data-related inquiries, and working closely with internal teams to resolve complex problems.

Key Responsibilities
  • Provide timely and accurate responses to client inquiries via our Help Desk (ADSK)
  • Use problem-solving skills and subject matter expertise to educate and inform clients
  • Build and maintain relationships with key internal and external stakeholders
  • Use data analysis skills to identify insights that assist in implementing strategic solutions to improve client experience
  • Enhance customer operational performance by utilizing Help Desk resources
  • Actively seek out opportunities for self-improvement, staying up-to-date with new product training and process knowledge
Requirements
  • 1-3 years of work experience in the financial services industry, including exchanges, market data providers, financial technology, or financial institutions
  • Proficiency in data analytics tools such as QlikSense or Tableau
  • Experience working in customer service roles where interacting with both internal and external clients is required
  • A bachelor's degree or higher in a relevant data technology or financial field, or degree-equivalent qualifications
  • Ability to adapt within a fast-paced and dynamic environment, and desire to work on multidisciplinary teams
  • Demonstrated ability to take a logical approach and apply critical thinking skills to solve problems
  • Ability to work independently and in a team environment under deadlines, demonstrating self-motivation
  • Demonstrated continuous career growth within an organization
  • Excellent written and verbal communication skills in English
Preferred Qualifications
  • Proficiency in Mandarin
  • Proficiency in Microsoft Office suite and Google Drive