IT Support Specialist

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China GL Technologies (Hong Kong) Limited Full time
Job Description:
  • Provide expert technical support to end-users, addressing their hardware and software needs with precision and care.
  • Troubleshoot and resolve complex technical problems related to router installations, firmware upgrades, and configuration issues.
  • Serve as a liaison between customers and internal teams, ensuring timely and efficient issue resolution.
Key Responsibilities:
  • Offer top-notch technical assistance to clients, responding to their inquiries and resolving their concerns.
  • Analyze and troubleshoot hardware and software issues, providing effective solutions to ensure seamless device performance.
  • Maintain open communication with customers and internal stakeholders, fostering a collaborative environment for successful issue resolution.


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