Trade Portfolio Management-Supplier Care Manager
1 month ago
DBS Bank (Hong Kong) Limited is seeking a highly motivated and experienced professional to join our Global Transaction Services (GTS) team as a Senior Associate/AVP, Trade Portfolio Management-Supplier Care Manager.
About the RoleThis is an exciting opportunity to drive the end-to-end Supply Care functions, including spoke pre-onboarding preparation, spoke onboarding, spoke onboarding exception management, and spoke cross-sell. You will lead the supplier engagement event to promote supply chain business, access and review supplier care end-to-end process, and take the lead to refine a holistic supplier care solution to enhance customer experience and employee journey.
Responsibilities- Drive the end-to-end Supply Care functions from spoke pre-onboarding preparation, spoke onboarding, spoke onboarding exception management, and spoke cross-sell.
- Lead the supplier engagement event (e.g., webinar, workshops) to promote supply chain business.
- Access and review supplier care end-to-end process and take the lead to refine a holistic supplier care solution to enhance customer experience and employee journey.
- Assist in development of supply chain financing sales and product strategy and roadmaps based on market research, customer feedback, and financial analysis.
- Create effective marketing collateral, sales tools, and training programs to drive product adoption related to Supply Care.
- Analyze customer usage data and feedback to inform product optimizations and enhancements.
- Ensure compliance with all regulatory and internal policy requirements.
- Manage P&L responsibilities for all supplier care program under management.
- Drive ad-hoc projects relating to market, jurisdiction, legal, policy, and regulatory changes which impact supplier care.
- Degree holder or equivalent in related disciplines.
- Minimum 7 years of relevant experience in banking, financial institutions, or corporates' procurement center.
- Strong aspiration to develop career in global transaction services for both trade and supply chain as well as cash management digital solution.
- Prior exposure on supply chain financing, procurement services, or related professional background.
- Self-starter with a tenacity to succeed. Good influencing and negotiation skills, able to drive cross-functional collaboration.
- Excellent command of written and spoken English and Cantonese. Mandarin language skills would be a plus.
- Positive 'can-do' attitude. Resilience and tenacity to overcome obstacles.
- Less experienced (less than 7 years) but outstanding candidates would be considered for Senior Associate as appropriated.
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