IT Infrastructure Manager
14 hours ago
The Hong Kong Maxim's Group is a leading food and beverage company, seeking an experienced IT Infrastructure Manager to lead its regional IT infrastructure services. As part of the Group IT team, this role will be responsible for managing and operating the company's regional infrastructure, ensuring high-quality IT services to business users via ITSM and ITOM processes.
Key Responsibilities
- Manage and operate regional data centers, private and public cloud platforms, regional networking, Microsoft 365, Azure AD/Windows AD, and other related infrastructure components.
- Collaborate with Regional IT and Country IT teams to deliver stable and secure IT infrastructure and high-quality IT services.
- Adhere to ITSM & ITOM processes, focusing on service request, incident management, problem management, change management, knowledge management, and operation management.
- Review, revise, and enhance existing system/network architecture and practices.
- Lead or participate in IT infrastructure projects, collaborate with vendors and suppliers.
Requirements
Essential:
- Degree holder in Computing or related discipline.
- Minimum 6-8 years of experience in IT infrastructure, IT operations, and/or end-user support.
- Proven experience in managing technical staff and vendor to deliver enterprise-scale IT projects and/or services.
- Solid experience with strong problem-solving, management, and analytical skills in LAN/WAN, Microsoft 365, Active Directory Services, Cloud infrastructure, SSL Cert Management, Server & Virtualization platform, Storage/Container, ServiceNow, DR Management, Backup & Disaster Recovery Solution.
Desirable:
- Experience in F&B, retail, or manufacturing environment.
- Holder of technical certifications, e.g. MCSE, CCNA/CCNP, VMware, public cloud, ITIL, PMP.
- Good communication, teamwork, and negotiation skills.
- Skills to Diagnose IT Incidents and Problems.
- Good command in written & spoken English and Cantonese.
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