Travel Industry Support Specialist
5 days ago
About the Role:
We are seeking an experienced Sales Support Executive to join our team and support the sales team in delivering exceptional results.
Job Summary:
The Sales Support Executive will be responsible for collaborating with travel agents, managing group quotations, developing relationships with trade and corporate partners, and maintaining strong customer relationships.
Key Performance Indicators (KPIs):
- To enhance client relationships and drive business growth.
- To develop and maintain relationships with trade and corporate partners.
- To manage end-to-end group quotations.
Responsibilities:
The Sales Support Executive will perform the following tasks:
- Collaborate with travel agents to understand their needs and provide customized itineraries.
- Manage end-to-end group quotations in accordance with company policies and systems.
- Develop and maintain relationships with trade and corporate partners to foster profitable growth.
- Maintain strong customer relationships through regular communication and follow-ups.
- Travel as required to achieve sales goals and establish partnerships.
- Liaise with Operations on group arrangements and confirmations.
- Stay informed about market trends, product offerings, and competitive insights to inform business strategies.
- Identify and explore new business opportunities with potential agents.
- Gather feedback from agents regarding services and address any complaints as necessary.
- Assist the sales team in achieving and exceeding sales targets and objectives.
Requirements:
- Minimum Diploma in a relevant field with at least 2 years of experience in sales or service support.
- Excellent written and verbal communication skills.
- Proficiency in MS Office applications.
- Proactive in finding resources and solutions to achieve success.
- Highly motivated with a passion for building relationships.
- Self-starter with a positive attitude, able to work independently or as part of a team.
- Attention to detail and strong organizational skills.
Benefits:
We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary package.
Others:
This role is ideal for those who are passionate about travel and eager to build long-term relationships with clients and partners.
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