Technical Operations Manager

5 days ago


Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time
About the Role

We are looking for a highly skilled Technical Support Manager to lead our support team and drive business growth through excellent customer service.

Responsibilities:
  • Lead the support team in delivering high-quality services to customers.
  • Maintain relationships with customers and identify opportunities for growth.
  • Develop and implement new processes to improve customer satisfaction and reduce support costs.
Requirements:
  • University Graduate / Higher Diploma holder in Computer Science, Information Technology, or related discipline.
  • 5 years or more of working experience in System Integration or relevant experience in providing helpdesk and tier-1 support services.


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