Customer Service Representative

2 days ago


Hong Kong Island, Hong Kong SAR China FastLaneRecruit Full time

About FastLaneRecruit:

We are an energetic and collaborative organization seeking a proactive Sales Support Officer to join our dynamic sales team. This role is integral to assisting the sales department in achieving its objectives without the pressure of direct sales targets.

Key Responsibilities:

  1. Provide timely support to the sales team, including lead management and response coordination.
  2. Handle pre-sales and post-sales client inquiries via phone, WhatsApp, or email.
  3. Collaborate with internal departments to ensure timely order processing and delivery.
  4. Assist with the preparation and submission of sales quotations and agreements.
  5. Monitor and update CRM systems, supporting the sales team in achieving KPIs.
  6. Prepare and manage sales-related reports and documentation.
  7. Perform ad-hoc tasks as required to support sales operations.

Required Skills and Qualifications:

  • Higher diploma or degree holder with at least 1-2 years of work experience.
  • Previous telesales experience is advantageous but not mandatory.
  • Strong communication and interpersonal skills in both English and Chinese.
  • Proficiency in CRM systems, G Suite/MS Office (especially Google Spreadsheet & Excel), with fast typing skills.
  • Highly organized, detail-oriented, and able to manage multitasking efficiently.
  • Proactive problem-solving attitude and ability to work independently or within a team.


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