Remittance Operations Specialist
4 days ago
We are a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through our growing network of over 70 branches. Our culture is built on caring, teamwork, and progressiveness. We strive to create an environment where every individual can grow and be their authentic self.
Job DescriptionThe successful candidate will provide operational support to the user department by delivering high-quality remittance and settlement services. Key responsibilities include:
- Processing inward and outward remittance transactions within service standards
- Resolving daily operational issues with branches and departments
- Handling customer and internal enquiries
- Liaising with clients for problem-solving
- Preparing control reporting and reviewing nostro reconciliation breaks
- Managing AML compliance and remittance charges reimbursement
- Collaborating with team heads on payment investigation issues
In addition, the role involves assisting managers to maintain good communication and teamwork among staff members and providing training and coaching to subordinates as needed.
RequirementsTo succeed in this position, you should possess:
- A degree in Banking, Business Administration, Finance, or Management
- At least 3-5 years of relevant experience in the banking industry or a financial institution, preferably with supervisory experience
- Strong communication, interpersonal, people management, and analytical skills
- Maturity and ability to work independently and under pressure
- Innovative thinking and self-initiative
- A good command of spoken and written English and Chinese
- Certified Banker qualification is an advantage
Please note that only shortlisted candidates will be notified.
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