E-commerce Operations Lead
3 days ago
We are seeking an experienced Digital Growth Manager to join our e-commerce team at Plaza Premium Group. As a key contributor, you will be responsible for driving the growth and success of our e-commerce business through data-driven strategies and tactics. Your primary focus will be on analyzing market trends, identifying opportunities, and developing effective online consumer journeys to enhance customer experience and drive revenue growth. Key responsibilities include:
Main Responsibilities:
- Analyze market trends and competitor activity to inform e-commerce strategies and identify opportunities for growth.
- Develop and execute data-driven plans to enhance online consumer journeys, driving revenue growth, and customer experience improvement.
- Collaborate with cross-functional teams to develop and implement e-commerce solutions, including website development, content creation, and marketing campaigns.
- Monitor and analyze key performance indicators (KPIs) to measure the success of e-commerce initiatives and make data-driven decisions.
- Communicate effectively with stakeholders, providing regular updates on e-commerce progress and highlighting areas for improvement.
- Stay up-to-date with industry trends and best practices, applying knowledge to optimize e-commerce strategies and improve customer experience.
About You:
- Bachelor's degree in Marketing, e-commerce, or relevant field, with at least 5 years of experience in e-commerce, performance marketing in travel/hospital railway-industry or related area.
- Familiarity with data analytics tools, CRM software, and e-commerce platforms is essential, along with expertise in web development and design principles.
- Results-driven, analytical mindset, with ability to communicate complex ideas simply.
- Strong problem-solving skills, with ability to work independently and collaboratively as part of a team.
- Fluent English (Chinese a plus), with excellent written and verbal communication skills.
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