Pathology Product Service Representative

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China myGwork - LGBTQ+ Business Community Full time

As a Diagnostic Solutions Specialist, you will play a critical role in supporting our customers in Hong Kong and beyond. Your primary focus will be on delivering exceptional customer support and servicing on our leading edge products to academic research, pharmaceutical, and clinical diagnostic customers.

About the Role

As a Diagnostic Solutions Specialist, you will be responsible for installing, maintaining, and repairing systems with a full technical understanding of the system, proper tool usage, and standard process adherence.

You will work closely with customers to identify and resolve technical issues, and develop and maintain comprehensive product knowledge to provide timely and effective support to customers.

This role is part of our Service Team and reports to the Service Manager, SEA/HKTW. The Service Manager is responsible for achieving annual service strategies and goals through management of FSEs and Channel Partner Associates in indirect markets, developing commercial programs, and area service plans in close conjunction with the Service Excellence manager APAC/GM SEA/HKTW.

Key Responsibilities:

  • Deliver exceptional customer support and servicing on leading edge products.
  • Install, maintain, and repair systems with a full technical understanding of the system.
  • Collaborate with customers to identify and resolve technical issues.
Requirements

To be successful in this role, you will require a degree in Bio-medical engineering, Electronics, Mechanics, Computer engineering, or other related specialties, with experience in Clinical diagnostic product support.

You should possess a good command of written and spoken English, as well as strong problem-solving skills and a team player attitude.



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