Technical Support Representative

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Inchcape plc Full time
Job Overview
Inchcape plc is a leading automotive distributor and we are looking for a skilled Technical Support Representative to join our team. As a key member of our technical support team, you will be responsible for providing expert product support to our dealers and customers.

Key Responsibilities:
* Communicate with Original Equipment Manufacturers (OEMs) for any technical issues and provide the latest information to the dealer.
* Report outstanding cases to management for clear visibility.
* Coordinate safety case activities and ensure that all necessary procedures are followed.
* Participate in overseas training courses from factory and support workshops on technical know-how.
* Ensure that workshops contribute by providing standardized diagnosis procedures and repair work to the satisfaction of servicing customers.
* Support factory campaign field actions, campaign launch preparation, parts, instructions, tools, and processes.
* Provide High Voltage (HV) and safety case support to workshops.
* Handle ad hoc projects as assigned and support team members on troubleshooting and fault elimination.

Skills and Experience Required:
* Degree or Diploma holder in Automobile Engineering or related discipline.
* At least 5 years' relevant working experience.
* Good command of spoken and written English.

Why Join Us?
As a Technical Support Representative at Inchcape plc, you will have the opportunity to work with a leading automotive distributor and contribute to the success of our business.

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