IT Support Leader

6 days ago


Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

**About the Role**

We are looking for a talented **IT Support Leader** to join our team at Classy Wheeler Limited. As an IT Support Leader, you will be responsible for leading our IT support team and ensuring that our customers receive exceptional service.

Your key objectives will include:

  • Leading and managing a team of IT support professionals;
  • Developing and implementing effective IT support strategies and plans;
  • Analyzing customer feedback to identify areas for improvement;
  • Collaborating with cross-functional teams to resolve technical issues;
  • Staying up-to-date with the latest IT trends and technologies.


**Requirements**

  • A bachelor's degree in a related field (e.g., computer science, engineering, or information technology);
  • At least 5 years of experience in IT support management, preferably in the telecom industry;
  • Excellent leadership and communication skills;
  • Ability to analyze complex technical issues and provide solutions;
  • Experience with IT project management tools and methodologies.


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