Luxury Estate Management Professional Wanted

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China HSH Group The Peninsula Hong Kong Full time

The HSH Group, in partnership with The Peninsula Hong Kong, seeks a seasoned Luxury Estate Management Professional to oversee the daily operation of our prestigious estate management services.

Job Description
  • Assist the Estate Manager in overseeing the day-to-day activities of the estate management team.
  • Develop and maintain excellent relationships with residents, guests, and stakeholders to ensure exceptional customer service and satisfaction.
  • Lead and manage the team in their day-to-day operations, ensuring efficient and effective delivery of services.

Key Responsibilities

  1. Oversee the daily operation of the luxury residential apartment, commercial arcade, and other facilities to ensure smooth and seamless service delivery.
  2. Assist the Estate Manager in creating a concierge service that enhances our customer service standards and sets us apart as the best landlord in Hong Kong.
  3. Manage the team in their administrative duties, including training, manpower arrangement, and attendance management.
  4. Coordinate with project teams, contractors, and Engineering to execute improvement, upgrading, and major renovation works.
  5. Participate in ad-hoc projects as assigned by the Estate Manager.

Requirements

  • Degree holder in Property or Housing Management or related discipline.
  • Member of MCIH or HKIH or equivalent professional qualification is preferable.
  • Minimum 7 years of experience in Property or Housing Management of luxury apartments with 3 years at supervisory level.
  • Experience in the hospitality industry and customer-oriented approach.
  • Excellent interpersonal and supervisory skills.
  • Strong problem-solving skills and able to deal with customers professionally.
  • Independent, proactive, and customer-oriented with a positive mindset.
  • Fluent in spoken and written English, Cantonese, and Putonghua.

About Us

We are delighted to offer this exceptional opportunity for career advancement to those who share our commitment to excellence and customer satisfaction.



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