Complex Claims Examiner
3 weeks ago
We are seeking a skilled Complex Claims Examiner to join our team at AIG. As a key member of our Claims team, you will play a critical role in delivering exceptional customer service and ensuring timely, accurate, and customer-focused claim resolution.
Key Responsibilities- Manage key claims handling enquiries, including coverage determination, quantum analysis, and legal liability assessment, within authority limits.
- Work with Team Manager/Senior Adjuster to ensure effective vendor and litigation management on Complex claims within a personal allocation.
- Develop communication for internal stakeholders, as required.
- Strive for continuous improvement on claim file handling through feedback and support from the Quality Assurance Review processes.
- Contribute to the maintenance of best practice procedures for Complex claims, consistent with global best practice.
- Demonstrate a basic standard of technical claims competence for handling moderate to lower complexity Complex claims.
- Handle Complex claims allocated within agreed level of authority limit.
- Timely, accurate, and customer-focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense.
- Consistent proactive claims handling on an ongoing basis, including initial file review, investigations, liability, negotiations, and settlement, and litigation management.
- Effective communication of key Complex claims and portfolio messages to internal stakeholders.
- Financial control through consistent reserve and other financial transaction discipline.
- Accurate and consistent policy interpretation.
AIG is a global leader in commercial and personal insurance solutions, with a reputation for delivering exceptional service and innovative solutions. We are committed to creating a culture of belonging, where everyone feels valued, respected, and empowered to succeed. Join us and be part of a team that is reimagining insurance to make a bigger difference in the world.
AIG provides equal opportunity to all qualified individuals, regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories.
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