Technical Support Engineer

5 days ago


Hong Kong Island, Hong Kong SAR China SAS Full time

About the Role

We're seeking a highly skilled Technical Support Engineer to join our team at SAS. As a valued member of our Emerging Career Rotational Program, you'll have the opportunity to develop your skills and expertise in technical support, software troubleshooting, and customer service.

Job Description

  • Provide top-notch technical support to customers via phone, email, and Microsoft Teams
  • Troubleshoot complex software issues using knowledge of interactions between multiple system components and third-party products
  • Collaborate with cross-functional teams to resolve problems and meet business objectives
  • Participate in an intensive 12-month training program that covers core SAS technology areas and rotations across various teams

Requirements

  • Bachelor's degree or equivalent combination of education and experience
  • Excellent communication and problem-solving skills
  • Ability to work under pressure and manage competing priorities
  • Familiarity with operating systems (Windows, UNIX, Linux)
  • Passion for software support and willingness to learn

About Us

SAS is a leader in data and AI, empowering organizations to make better decisions through innovative software and services. Our diverse workforce brings unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.



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