Digital Product Manager, Conversational AI

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time
Role Overview

Cathay Pacific Airways Limited is seeking a highly skilled Digital Product Manager to lead the development and improvement of our Conversational AI solutions. As a key member of our digital product team, you will be responsible for shaping the future of our customer service offerings and driving innovation in the field of conversational AI.

Key Responsibilities
  1. Develop and execute the product vision and roadmap for our Conversational AI solutions, ensuring alignment with business goals and customer needs.
  2. Lead cross-functional teams to design, develop, and deploy chat interfaces and virtual assistants that meet customer expectations and drive business outcomes.
  3. Collaborate with stakeholders to identify and prioritize product initiatives, manage project timelines, and allocate resources effectively.
  4. Develop and track key performance indicators (KPIs) to measure the success of our Conversational AI solutions and drive continuous improvement.
  5. Communicate product developments and gather feedback from stakeholders to inform future enhancements.
Requirements
  1. Bachelor's degree in Business, Computer Science, Engineering, or a related field, with a minimum of 8 years of relevant experience.
  2. Extensive experience in product management, with a proven track record of managing and delivering successful digital products.
  3. Experience in building chatbots or working in a service center is a plus.
  4. Experience with agile scrum or SAFe agile methodologies.
  5. Experience in vendor management and leading cross-functional teams.
  6. Demonstrated ability to manage complex projects, multiple stakeholders, and resolve disagreements.
What We Offer

Cathay Pacific Airways Limited offers a dynamic and challenging work environment, with opportunities for professional growth and development. We are committed to diversity and inclusion, and we welcome applications from candidates with diverse backgrounds and experiences.



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