Business Operations Director
6 days ago
**Responsibilities:**
Drive client satisfaction by ensuring the team is well-prepared and cohesive, maintaining a positive company image.
Play a leadership role for the given account with appropriate governance.
Influence behavior of others without direct authority to drive operational excellence and achieve customer satisfaction.
Act as the highest point of accountability for incident and problem management, overseeing service end-to-end delivery in a proactive manner.
Execute a client touchpoint strategy to mitigate surprises at client meetings through ongoing communication and informal touchpoints.
Manage the Account Financial Plan (AFP) for fiscally responsible delivery to the Service Level Agreement (SLA), avoiding penalties.
Run a daily ops call to ensure structured cadence in delivering clients' business.
**Requirements:**
Bachelor's degree in Information Technology, Management, Computer Science, or relevant disciplines.
A minimum of 8 years' experience in Internet-related IT project management within a large-scale technology environment.
Good understanding of commercial context and vast range of IT operations and service offerings.
Able to manage capability-related work and drive diverse teams to deliver rigorous requirements.
Ability to successfully interact with varying levels of Group and client leadership.
Ability to work closely with other capabilities and the Delivery director.
Positive attitude, fast-learning, energetic, able to perform in challenging environments.
Good team player with analytical & problem-solving skills, self-motivation, and good interpersonal skills.
Good command of spoken and written English and Chinese.
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