Senior Business Operations Analyst

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China AXA Group Full time
About the Role

We are seeking a highly skilled Senior Business Operations Analyst to join our team at AXA Group. As a key member of our operations team, you will be responsible for driving the Incident Management activities, including incident identification, tracking, escalation, and resolution.

Key Responsibilities
  • Drive the Incident Management activities, including incident identification, tracking, escalation, and resolution
  • Perform an operational incident analysis and initiate a solution to minimize/avoid the repetitive incidents
  • Work with the different team leaders from Policy Servicing team to gather and provide business requirements for projects or initiatives
  • Provide support in projects and user acceptance test cases preparation and execution
  • Perform other related duties and ad hoc tasks to support the operation of the department
  • Conduct thorough analysis of the processes, identifying areas for improvement and efficiency gains
  • Assist in the development and implementation of operational policies, procedures, and best practices
Requirements
  • Diploma holder or above required
  • Strong problem-solving, interpersonal and communication skills
  • Good analytical and organization skills
  • Ability to work in a dynamic environment and be a fast learner
  • Self-motivated, detail-oriented, and possess a positive mindset
  • Proficient in both written and spoken in English & Chinese
  • Basic proficiency in Microsoft office application
  • 2 year relevant working experience or knowledge in AS400 would be considered an advance
About AXA Group

AXA Group is a leading global insurer with presence in 54 markets and serving 105 million customers worldwide. As one of the most diversified insurers offering integrated solutions across Life, Health and General Insurance, our goal is to be the insurance and holistic wellness partner to the individuals, businesses and community we serve.

What We Offer

We offer excellent career prospects and attractive remuneration package to the right candidates.



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