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Senior Operations Manager

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China CIMB Bank Berhad Full time
Job Overview

CIMB Bank Berhad is seeking a high-calibre professional to join its Operations Department as an Assistant Manager, Wholesale Banknotes Operations. This role plays a crucial part in ensuring the seamless execution of day-to-day operations, with a focus on banknotes trade settlement.

Key Responsibilities
  • Oversee and manage resources to ensure efficient operations and effective communication with stakeholders.
  • Collaborate with supervisors to develop policies and procedures that align with regulatory requirements and bank standards.
  • Design, drive, and implement process enhancements to boost operational efficiency and effectiveness.
  • Optimize resource allocation based on team tasks, including projects and ad-hoc assignments from supervisors.
  • Provide exceptional customer service by promptly addressing inquiries related to banknotes trade settlement.
  • Assist in cash counting and collection during peak seasons when necessary.
  • Work closely with supervisors to identify and address gaps in the end-to-end process.
Requirements
  • A minimum of 2 years of experience in banking, supply chain management, or imports/exports industry, preferably with experience in banknotes operation management.
  • Proficiency in MS Office applications.
  • Excellent command of spoken and written English and Chinese; Putonghua is an added advantage.
  • Demonstrated accuracy and attention to detail in processing operational functions.
  • A strong sense of responsibility, willingness to accept challenges, and independence.
  • Ability to work effectively in a team environment.
  • Prior knowledge and experience in cash processing are definite advantages.
  • Familiarity with operational risk management is beneficial.
  • Experience in branch operations is highly valued.