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Senior Operations Manager
1 week ago
CIMB Bank Berhad is seeking a high-calibre professional to join its Operations Department as an Assistant Manager, Wholesale Banknotes Operations. This role plays a crucial part in ensuring the seamless execution of day-to-day operations, with a focus on banknotes trade settlement.
Key Responsibilities- Oversee and manage resources to ensure efficient operations and effective communication with stakeholders.
- Collaborate with supervisors to develop policies and procedures that align with regulatory requirements and bank standards.
- Design, drive, and implement process enhancements to boost operational efficiency and effectiveness.
- Optimize resource allocation based on team tasks, including projects and ad-hoc assignments from supervisors.
- Provide exceptional customer service by promptly addressing inquiries related to banknotes trade settlement.
- Assist in cash counting and collection during peak seasons when necessary.
- Work closely with supervisors to identify and address gaps in the end-to-end process.
- A minimum of 2 years of experience in banking, supply chain management, or imports/exports industry, preferably with experience in banknotes operation management.
- Proficiency in MS Office applications.
- Excellent command of spoken and written English and Chinese; Putonghua is an added advantage.
- Demonstrated accuracy and attention to detail in processing operational functions.
- A strong sense of responsibility, willingness to accept challenges, and independence.
- Ability to work effectively in a team environment.
- Prior knowledge and experience in cash processing are definite advantages.
- Familiarity with operational risk management is beneficial.
- Experience in branch operations is highly valued.