Current jobs related to Service Centre Operations Analyst - Hong Kong, Central and Western District - Cathay Pacific Airways Limited
-
Director of Data Centre Operation
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cyberport Hong Kong Full timeHuman Resources Professional | Talent Acquisition | Staff Engagement | Business Partner Key Responsibilities Report to Head of Information and Communication Technology (ICT) Formulate strategy and roadmap to build, deliver and maintain best-in-class data centre environment for supporting high-performance computing systems Develop, implement and maintain...
-
Centre operation executive
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China WORLD FAMILY LTD 寰宇家庭有限公司 Full timeTo cope with the expansion and development of a leading English language learning services provider, we are eager to invite high calibre to join our Activity CentreJob Duties Responsible for daily operation and administration of the Centre, and support Membership services Deliver excellent and all-rounded customer services (such as recommending & matching...
-
Data Centre Operations Manager
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cyberport Hong Kong Full timeAbout the RoleWe are seeking a highly skilled Data Centre Facilities Manager to join our team at Cyberport Hong Kong.This is an exciting opportunity for a seasoned professional to lead and manage all aspects of data centre facility management, ensuring reliable and secure operations of our AI supercomputing systems.Key ResponsibilitiesOversee, plan, and...
-
Centre Operation Executive
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China WORLD FAMILY LTD 寰宇家庭有限公司 Full timeTo cope with the expansion and development of a leading English language learning services provider, we are eager to invite high calibre to join our Activity CentreJob DutiesResponsible for daily operation and administration of the Centre, and support Membership servicesDeliver excellent and all-rounded customer services (such as recommending & matching...
-
Data Centre Operations Manager
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cyberport Hong Kong Full timeJob OverviewWe are seeking an experienced Data Centre Operations Manager to join our team at Cyberport Hong Kong.Key ResponsibilitiesFormulate strategy and roadmap to build, deliver and maintain best-in-class data centre environment for supporting high-performance computing systemsDevelop, implement and maintain governance, policy, standards and procedures...
-
Data Centre Operations Manager
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cyberport Hong Kong Full timeJob DescriptionCyberport Hong Kong: A world-class digital technology hub.We are seeking a seasoned Data Centre Operations Manager to oversee our high-performance computing systems.Develop and implement strategies for maintaining best-in-class data centre environments.Formulate roadmaps to deliver and maintain data centre facilities, infrastructure, and IT...
-
Supervisor for Fitness Centre Operations
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China HONG KONG INTERNATIONAL SCHOOL Full timeAbout the RoleThe Fitness Centre Supervisor at the HONG KONG INTERNATIONAL SCHOOL is responsible for leading the daily operations of the Fitness Centre. This includes supervising users, enforcing rules and regulations, and maintaining a safe and clean environment.Main DutiesLead the team in providing excellent customer service to users.Inspect equipment...
-
Test Centre Operations Manager
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Pearson Full timeJob Overview:The Test Centre Operations Manager will oversee the day-to-day operations of the Pearson VUE test centre, ensuring a seamless and secure experience for candidates. This role requires strong leadership skills, excellent communication abilities, and a passion for delivering high-quality customer service.About the Role:Manage the recruitment,...
-
Global Data Centre Operations Lead
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China China Mobile International Limited Full timeJoin Our TeamChina Mobile International Limited is seeking a highly skilled Global Data Centre Operations Lead to oversee the design, implementation, and operation of our data centres.Key Responsibilities:Lead the development of technical requirements for data centres, coordinating with consultants and contractors to determine the technical design, project...
-
Data Insights Analyst
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Moody's Investors Service Full timeAbout the Job:We are looking for a talented Financial Data Analyst to join our team at Moody's Investors Service. As a Financial Data Analyst, you will be responsible for preparing various credit process inputs, performing preliminary analyses, and applying reasoning to the completed work product.Responsibilities:Prepare financial statement analysis using...
-
Fitness Centre Operations Manager
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China HONG KONG INTERNATIONAL SCHOOL Full timeJob DescriptionThe HONG KONG INTERNATIONAL SCHOOL seeks an experienced and dynamic Fitness Centre Supervisor to oversee the daily operations of our Fitness Centre. This key role is responsible for ensuring a safe, clean, and positive environment for all users.Key ResponsibilitiesSupervise users to maintain a safe and positive atmosphereRoutinely inspect...
-
Hong Kong, Central and Western District, Hong Kong SAR China Cyberport Hong Kong Full timeAbout the Role: We are seeking a highly skilled and experienced professional to join our team as a Director of Data Centre Infrastructure Management. As a key member of our data centre operations team, you will be responsible for overseeing, managing, and maintaining data centre facilities and IT assets and equipment to support high-performance computing...
-
Senior Administration Manager
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full timeCompany OverviewBank Of China (Hong Kong) Limited is a leading financial institution in Hong Kong, committed to providing innovative banking services to our customers.Job DescriptionWe are seeking a highly skilled Senior Administration Manager to join our Data Centre team. The successful candidate will be responsible for handling data centre IT...
-
Quantitative Finance Analyst
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Moody's Investors Service Full timeOpportunity OverviewWe are seeking a highly motivated and detail-oriented individual to join our Advisory Services team as a Quantitative Finance Analyst. As a member of our team, you will work on developing and maintaining risk management solutions for our clients.ResponsibilitiesDesign and implement risk management models and algorithmsConduct data...
-
Data Centre Facility Management Manager
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cyberport Hong Kong Full timeHuman Resources Professional | Talent Acquisition | Staff Engagement | Business Partner Key Responsibilities Report to Head of Information and Communication Technology (ICT). Oversee, plan and manage all aspects of data centre facility management and the associated operations to ensure reliable and secure operations of data center infrastructure for...
-
Ground Services Supervisor
10 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Airlines Ltd Full timeAbout the RoleWe are looking for a seasoned professional to fill the position of Ground Services Supervisor - Irregularity Control Centre. In this role, you will be responsible for managing flight disruptions, pre- alerting concerned stations, and coordinating with internal and external parties to reduce the impact on passengers and minimize company losses....
-
Data Centre Security Officer
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full timeJob Summary:We are seeking a highly skilled Data Centre Security Officer to join our team at Bank Of China (Hong Kong) Limited. The successful candidate will be responsible for ensuring the safety and security of our data centre.About the Role:This is an exciting opportunity to work in a dynamic environment where you will be responsible for handling data...
-
Data Centre Security Officer
6 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full timeAbout This RoleWe are seeking a dedicated Data Centre Security Officer to join our team at Bank of China (Hong Kong) Limited.Key Responsibilities:Security Operations: The successful candidate will be responsible for handling data centre security, including managing access to vendors and IT equipment, monitoring external parties working inside the data...
-
Facilities Management Lead
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cyberport Hong Kong Full timeJob DescriptionThe successful candidate will have a proven track record in data centre facility management, preferably in AI supercomputing or mission-critical environments.This role requires experience in managing and leading teams of data centre facility engineers to maintain 7x24 high-availability, reliable, and secure operations.Requirements5+ years of...
-
Financial Data Analyst
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Moody's Investors Service Full timeLocation(s): One Pacific Place, Floor 24, 88 Queensway, Admiralty Hong Kong, HK Line Of Business: ROC(ROC) Job Category: Credit Analysis & Research Experience Level: Experienced Hire At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone...
Service Centre Operations Analyst
1 week ago
This role is responsible for delivering excellent technical/non-technical support on global internal customers with outstanding customer service, satisfaction, and timeliness within the organization's service level targets.
Key Responsibilities:- Support Service Centre activities on a scheduled 7x24 shift roster (including Saturday, Sunday and Public Holiday) with days-off as compensation.
- Provide analytic oversight into Incident Management and Request Fulfilment processes and procedures to ensure that a high-quality service is provided to global internal customers.
- Perform the day-to-day activities of Service Centre via multi-channels requests, but not limited to phones, web chat, e-forms, emails, face-to-face, to ensure:
- Incidents are resolved at first contact or escalated timely to appropriate support parties.
- Requests are fulfilled at first contact or dispatched timely to appropriate fulfilment parties.
- Outstanding incidents and requests are monitored and further escalated in case of potential SLA breaches.
- Accurate incident records are available to support problem management process.
- Attend duties at Technical Lounge to resolve issues and requests related to mobile services.
- Coordinate IT procurement and the delivery of service requests.
- Drive service continuous improvement to boost efficiency of service centre operations or cost saving initiatives, e.g., LEAN / Six Sigma process, automation, improve First Contact Resolution.