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Senior Operations Manager

2 weeks ago

Shatin, Sha Tin, Hong Kong SAR China Pirata Group Full time

About the Role

We are seeking a skilled and charismatic leader to join our team as a Floor Manager at Pici Sha Tin. As a key member of our operations team, you will oversee the smooth running of the restaurant, train your team in all aspects of service, and deliver exceptional guest experience.

Duties & Responsibilities:

  • Manage daily operations, ensuring seamless service delivery
  • Develop and implement effective training programs for team members
  • Lead by example, demonstrating exceptional guest service skills
  • Address any issues that may arise during service
  • Maintain accurate stock levels and monitor inventory

Requirements:

  • Minimum 3+ years of experience in the hospitality industry
  • A minimum of 1 year experience as an assistant manager
  • Possess a passion for delivering exceptional guest experiences
  • Positive attitude with a teamwork mindset
  • Sense of responsibility within your role
  • Fluency in English is a must; other languages are advantageous
  • Embodies our behavioural values - Teamwork, Be Nice, Commitment, and Positivity

Benefits:

  • 50% discount at all our restaurants
  • Monthly revenue bonus - the teams make our venues successful and are rewarded in line with its performance
  • Cash and credit card tips
  • Medical insurance
  • Referral bonus