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Senior Systems Administrator
2 months ago
**About Classy Wheeler Limited**
We are a renowned news and media corporation in Hong Kong, seeking a highly skilled and experienced Senior Systems Administrator to join our team.
**Job Summary**The Senior Systems Administrator will be responsible for installing and configuring software and computer systems, troubleshooting and resolving issues with software or hardware, and providing technical support to our organization.
**Key Responsibilities**- Software and System Configuration: Install and configure software and computer systems to ensure optimal performance and efficiency.
- Troubleshooting and Resolution: Troubleshoot and resolve issues with software or hardware, and provide timely and effective solutions to minimize downtime.
- Technical Support: Provide technical support to our organization, including walking colleagues or clients through steps to help them resolve their technical problems.
- Procedure Maintenance: Maintain procedures and reports that provide technical support to the entire organization.
- Analysis and Reporting: Analyze records and logs to spot underlying trends and potential issues, and provide regular reports to management.
- Solution Implementation: Support the implementation of new solutions or applications, and ensure seamless integration with existing systems.
- User Account Management: Establish accounts for new users and assist with password or login problems.
- Technical Insights: Participate in business-wide meetings to provide insight into technical requirements and recommendations.
- Education: Associate's or bachelor's degree in computer science or a related field.
- Experience: 1+ years of experience in a technical support role.
- Certifications: Certifications are preferred, but not required.
- Technical Skills: Working knowledge and expertise with a variety of software, hardware, and applications in both Windows and Mac OS.
- Problem-Solving: Willingness to solve complicated problems and see projects through to completion.
- Analytical Skills: Analytical skills to study problems and records and identify solutions.
- Teamwork: Team-oriented attitude to help other colleagues and departments with technical problems.
- Communication: Strong interpersonal communication and relationship-building skills.
- Time Management: Ability to manage time and effectively prioritize numerous projects at one time.
