Project Operations Coordinator

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China The Executive Centre Full time
Job Overview
The Executive Centre is seeking a skilled IT Project Coordinator to join our team. The successful candidate will be responsible for managing the daily operations of our IT software and applications team.

Main Duties:
- Receive, prioritize, and assign incoming service tickets
- Conduct thorough investigations and troubleshoot user-reported issues
- Develop and maintain accurate records of issues, resolutions, and known errors
- Collaborate with internal teams and vendors to ensure seamless incident resolution and system updates

Administrative and Operational Tasks:
- Generate regular reports based on service logs
- Communicate effectively with users regarding system changes, outages, or enhancements

Project Coordination:
- Support Project Leads with project-related tasks, documentation, and follow-ups
- Contribute to the development of project-related SOPs and internal guides

Requirements:
- Bachelor's degree in Information Technology, Computer Science, or Business Administration
- Minimum 1-2 years' experience in a similar role in the IT software industry
- Strong analytical, communication, and organizational skills
- Proficiency in English and Chinese (Cantonese/Mandarin)

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