Client Relationship Manager

2 weeks ago


Hong Kong Island, Hong Kong SAR China Williams Lea Full time

Williams Lea, the leading global provider of skilled, technology-enabled, business-critical support services, is seeking a Client Relationship Manager to oversee team managers and ensure the site team maintains high levels of service standards.

The successful candidate will be responsible for building and maintaining strong relationships with clients, managing multiple accounts across service lines, and offering ad-hoc feedback to individual staff members on performance excellence or issues.

The ideal candidate will have 5+ years' comprehensive outsource experience, preferably in a leadership role, with fluent English (oral and written) and good Cantonese required. Mandarin is advantageous.

Key responsibilities include meeting key client contacts regularly to discuss operations and identify opportunities for service enhancement, increasing client satisfaction scores, conducting in-country employee appraisals & development planning, and ensuring processes and procedures are observed at all times.



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