Operational Efficiency Expert
5 days ago
Ploy seeks an experienced Operational Efficiency Expert to improve processes and systems within the insurance domain. The role involves gathering business requirements, collaborating with stakeholders, and developing insurance reference architectures.
About the Role:- The ideal candidate should have at least 5 years of experience in insurance process engineering and transformation projects.
- Strong understanding of core insurance processes, including New Business & Policy Setup, Policy Owned Services, Claims, Billing & Collection.
- Excellent communication, stakeholder management, and analytical skills.
Responsibilities:
- Identify process gaps, pain points, and areas for improvement in processes and systems.
- Develop clear, concise documentation detailing process steps, requirements, and user stories or functional specifications for core insurance processes.
- Provide regular project status updates, clearly communicate requirements, and effectively manage stakeholder expectations.
Requirements:
- Bachelor's degree in Business Administration, Information Technology, Insurance, or a related field.
- Familiarity with insurance standards such as ACCORD or IBM Insurance Reference Architecture.
- Proficiency in both English and Cantonese, will liaise with Cantonese speaking stakeholders.
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