Business Operations Specialist
4 days ago
Kody is a fast-growing Fintech specialising in online payments and financial services for brick and mortar businesses.
Key Responsibilities:
- Serve as the primary point of contact for client enquiries, providing timely and accurate responses.
- Investigate and resolve client issues, escalating complex matters to the appropriate team members when necessary.
- Assist clients with the onboarding process, guiding them through the setup and implementation of our payment solutions.
- Cultivate strong relationships with clients, understanding their unique needs and preferences.
Requirements:
- English fluency is required.
- Quantifiable experience in Customer Success, Account Management or Customer Operations.
- Strong interpersonal skills with the ability to communicate effectively and build rapport with clients and internal stakeholders.
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