Operations Support Assistant Manager

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Bank Full time

As an integral part of our team, you will oversee and manage the delivery of services related to Paper Cheque and Electronic clearing, CCASS, and FINI. You may also provide cross-functional support for Payment Collection, Autopay, Account Opening, FPS, MPF, Transaction Processing, and Fixed Deposit as needed.

Key Responsibilities:

  • Ensure the processing of Paper and Electronic clearing, CCASS, and FINI transactions adheres to internal policies and complies with local regulatory standards.
  • Act as a checker and supervisor for Paper & Electronic clearing, CCASS, and FINI transactions, verifying and reconciling relevant documents, vouchers, and reports to guarantee accuracy and completion within service benchmarks.
  • Oversee the status of all departmental activities and compile regular and ad hoc management reports for senior management.
  • Lead the administration, processing, and operational functions within the department to ensure adherence to established procedures.
  • Support regulatory and special projects as assigned.
  • Provide backup support to Operations Support teams as necessary.

To excel in this role, you should possess the following qualifications and attributes:

  • A degree or higher qualification.
  • A minimum of 5 years of banking experience, including at least 2 years in a supervisory capacity, preferably within operations focused on centralized processing and management functions.
  • Experience in branch operations is advantageous.
  • Ability to work independently and thrive under pressure.
  • Proficient in PC applications.
  • Strong communication and interpersonal skills.
  • Self-motivated with a keen analytical mindset.


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