Associate Director/Senior Manager

3 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China 475 FIL Asia Holdings Pte Ltd HK Branch Full time
About the Opportunity

We are seeking an experienced professional to join our Global Mandate Services team as an Associate Director/Senior Manager. This role will be responsible for leading the client onboarding process for institutional clients across the APAC region.

About Your Role

As a key member of our team, you will be responsible for managing the client onboarding process, including non-standard or highly complex mandate client-led change/terminations, and internally or regulatory-led change for Asia Pacific clients. You will also be responsible for supporting the business' client opportunity development as a key technical consultant.

About Your Team

The Global Mandate Services team is responsible for the implementation of segregated mandates for clients across the UK, CE, Asia Pacific, Japan & Middle East Institutional and Wholesale Business. The team is also responsible for managing the pipeline of client-led mandate change; internal or regulatory change that affects such mandates; as well as engagement with sales during the opportunity stage for assessment of potential future client requirements.

About You
  • You will have a track record of delivery across a range of cross-functional, cross-country programmes.
  • You will manage new client implementations, existing non-standard or highly complex mandate client change activities/client terminations in line with the Global Institutional onboarding process.
  • You will manage discussions with clients to review all implementation and servicing requirements - both from a contractual and operational perspective.
  • You will collaborate with Global Institutional services counterparts and internal partner teams to identify and drive improvements to the Global Institutional onboarding process.
  • You will communicate effectively and work collaboratively with the Institutional businesses, investment and operations teams as well as 3rd party providers to ensure service delivery is relevant and fit for purpose.
  • You will represent Sales and maintain engagement with Sales during the implementation.
  • You will coordinate internal resources to design solutions for non-standard client opportunities.
  • You will obtain agreement on implementation deliverables and ensure that they meet all the requirements of both the business and across multiple operations groups.
  • You will ensure deadlines are planned realistically and then met, as well as responding to client enquiries as they arise.
  • You will support the Institutional business with responses to RFPs and participation in prospect and due diligence meetings where required.
  • You will monitor current working practices, taking input from counterparts in the local team and other Fidelity locations and advise on suitable and innovative continuous improvements onboarding processes and procedures to better service clients.
  • You will support improvements to governance, reporting and the risk control processes in line with the expectations of the Institutional businesses.
  • You will have excellent inter-personal, communication, documentation, facilitation and presentation skills.
  • You will maintain an active and current interest in industry trends and regulatory developments to drive competitiveness in Fidelity's Institutional offering.
  • You will be willing to travel to visit key internal stakeholder locations across the APAC region.
Desirable Experience and Qualifications
  • Experience with leading/implementing client onboarding activity for the APAC Markets.
  • Experience of an investment management operational or client service background.
  • Knowledge of discretionary portfolio management structures across front, middle and back office functions.
  • Excellent communicator with ability to clearly articulate requirements and able to interact with client, third party and internal stakeholders at a senior level.
  • Experience in dealing with client contractual arrangements such as Investment Management Agreements and Investment Guidelines.
  • Strong accuracy and attention to detail in all aspects of service delivery, documentation and reporting.
  • Project management skills; experience of process improvement delivery and of supporting change initiatives.
  • Knowledge of broader Investment Management industry together with knowledge of relevant regulation desired (with regards to Institutional and Wholesale business lines).
  • A good understanding of investment operations, risk, portfolio administration, investment strategies, products and operational processes.
  • An inquisitive and analytical mind, with a willingness to question processes with a view to creative and flexible problem solving/client service delivery.
  • A natural self-starter with the ability to multi-task, act flexibly, negotiate and follow tight deadlines, organise and prioritise work with minimal supervision and on own initiative.
  • Team player who can gain the support and commitment of internal service partners.
  • Will need to be able to work effectively across multiple time zones and regions remotely.
  • Professional qualifications desirable (e.g. IMC/IAC).
  • Exceptional standard of English language - spoken and written.
  • Other languages an advantage.

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