Enterprise Technology Services Specialist
4 days ago
We are seeking a highly skilled and experienced Global Financial Support Expert to join our Enterprise Technology Services team in Hong Kong. As a key member of the team, you will play a vital role in maintaining technological stability and mitigating financial risk for our clients across their Bloomberg solutions and workflows.
Your primary responsibility will be to service the production needs of our customers, working as part of a global team of financial technology support specialists. You will be strategically focused on the overall customer experience and develop strong relationships with them, from handling production support issues through to proactive engagements with existing clients.
You will be supporting a variety of technologies and data specifications between Bloomberg and external systems, including FIX, XML, MQ, and APIs. You will work closely with our engineers, solutions architects, and product development teams to uncover opportunities, manage production releases, and position enhancements.
Key responsibilities include analyzing and troubleshooting issues for our global client's production environments, examining root causes, and offering timely solutions while working directly with customers and internal stakeholders. You will also partner with Engineering and Product teams to design and implement future system and product changes, preventing production incidents and outages.
In addition, you will work with Account Management in our electronic trading and regulatory businesses to provide proactive engagements with our client base. You will ensure a smooth life-cycle experience when clients move from project implementation to production support.
The ideal candidate is passionate about delivering excellent service and empowered by a collaborative spirit. You must be naturally curious, a strong problem solver who doesn't shy away from taking on new challenges and thrive on change. You should be a great teammate and someone clients can count on every day.
Requirements include a minimum 3 years of working experience in a client-facing role, supporting financial markets trading/connectivity solutions. Demonstrated experience in some or all of the following areas is required: FIX, Middleware (e.g., MQ), TCPIP, SFTP, Web APIs, Unix/Linux, Scripting (e.g., Perl, Python), Data Transformation. Fluency in Mandarin and English is essential for seamless facilitation of intricate technical exchanges with stakeholders.
Demonstrated ability in multi-tasking, time management, and prioritizing in a fast-paced environment is necessary. Experience with client relationship management, exposure to Broker/Dealers, Exchanges, Hedge Funds, or Regulatory Reporting requirements, and expertise in Data Transformation using ETL tools or transformation languages are desirable.
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