Hospitality Team Member

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Hyatt Group Full time

Hospitality Expertise:

As a Guest Services Officer, you will be the face of Hyatt Group, delivering world-class service that sets us apart from the rest. Your passion for hospitality will shine through in every interaction, ensuring guests feel valued and respected.

Your Key Tasks:

  1. Provide a warm welcome to guests, setting the tone for an unforgettable experience.
  2. Engage in meaningful conversations, building relationships that last long after the meal is over.
  3. Expertly handle guest inquiries, leveraging your knowledge to resolve issues efficiently.
  4. Anticipate and address potential problems, showcasing your ability to think on your feet.
  5. Prioritize guest satisfaction, striving to exceed expectations at every turn.

Qualifications:

  • Proven experience in a service-related field.
  • Exceptional communication and interpersonal skills.
  • A natural people person, able to build rapport quickly.
  • Enthusiasm for food and beverage.

Our Benefits:

  • Care: A culture that values diversity, equity, and inclusion.
  • Development: Opportunities to learn and grow professionally.
  • Well-being: A commitment to prioritizing well-being and promoting positivity.


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