Data Centre Operations Leader

2 days ago

Hong Kong, Central and Western District, Hong Kong SAR China eFinancialCareers Full time

About the Role

eFinancialCareers is seeking a highly skilled and experienced Data Centre Operations Leader to oversee the efficient execution of batch jobs, manage incidents, problems, and changes, and maintain mainframe system administration.

Main Responsibilities:

  • Ensure the smooth execution of all batch jobs and adherence to operational procedures by overseeing shift operators.
  • Timely and accurately execute batch jobs, monitor job performance, and troubleshoot any issues that arise.
  • Continuously monitor system performance and health on a 24/7 basis to identify potential issues proactively and resolve them promptly.
  • Maintain and secure mainframe systems, ensuring their availability, performance, and security.
  • Accurately maintain and verify Data Centre rack diagrams and inventories, including hardware, software, and IT assets. Conduct regular Data Centre inventory stock takes to reconcile discrepancies.
  • Coordinate with remote hands for on-site support in the Data Centre and register site access for authorized personnel.
  • Renew hardware maintenance contracts for all hardware within the data centre and coordinate with vendors for hardware break-fix services.
  • Lead the incident management process to quickly resolve incidents, minimizing downtime and impact on business operations.
  • Identify root causes of recurring issues and implement solutions to prevent future occurrences.
  • Oversee the change management process, ensuring all changes are properly documented, tested, and approved before implementation.
  • Translate operation procedures into job log sheets and maintain records of completed tasks and relevant information.
  • Present regular reports on data centre operations, incidents, problems, and changes to senior management.
  • Ensure compliance with all relevant policies, procedures, and regulations.
  • Take lead in the annual Disaster Recovery (DR) drill to ensure preparedness and effective response to potential disruptions.
  • Provide guidance, training, and support to shift operators and other team members, fostering a collaborative and high-performance work environment.

Incumbent Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum of 15 years of experience in data centre operations, with at least 3-5 years in a leadership role.
  • Strong knowledge of mainframe systems (including z/OS, CISC transaction Management, Omegamon, VTAM, MQ), batch job scheduling, incident management, problem management, and change management.
  • Proficiency in Connect:Direct, IBM Workload Scheduler, and version control tools such as Endevor and Git.
  • Familiarity with ITIL best practices and ITSM tools such as ServiceNow.
  • Experience with system monitoring tools such as NetGains, PRTG.
  • Proven ability to lead and manage a team, with excellent communication and interpersonal skills.
  • Strong analytical and problem-solving abilities, with a focus on continuous improvement.
  • Relevant certifications such as ITIL, PMP, or mainframe-specific certifications are a plus.

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